Privacy Policy

Welcome to 24Ex Delivery Service SPS LLC (“24Ex,” “we,” “our,” or “us”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our services, website, or contact our support channels.

1. Information We Collect

We may collect the following types of personal data:

  • Personal Identifiable Information (PII): Name, phone number, email address, delivery address, billing address, etc.

  • Delivery Information: Package details, sender and receiver information, delivery instructions.

  • Payment Details: Payment mode and transaction-related information (we do not store full credit card numbers).

  • Technical Information: IP address, browser type, operating system, and access times when you visit our website.

  • Tracking & Support Data: Communication through WhatsApp, chat, email, and tracking services.

2. How We Use Your Information

We use your information to:

  • Process and deliver your shipments.

  • Provide real-time tracking and status updates.

  • Contact you regarding your order or support requests.

  • Improve customer experience and operational efficiency.

  • Send service-related updates, offers, or promotions (only with your consent).

3. How We Protect Your Information

We use strong security measures to protect your data:

  • SSL encryption on our website.

  • Secure servers and restricted access to personal data.

  • Regular security audits and privacy protocols.

We do not sell, trade, or rent your personal information to third parties.

4. WhatsApp & Communication

When you choose to communicate with us via WhatsApp or other platforms, your data is subject to both our privacy policy and the privacy policy of those platforms. We only use these channels to:

  • Share delivery updates.

  • Provide customer support.

  • Respond to tracking and service queries.

5. Your Rights

As a user, you have the right to:

  • Request access to your personal data.

  • Ask for corrections or updates.

  • Request data deletion (in compliance with applicable laws).

  • Opt-out of promotional messages at any time.

To make any such request, please email us at: info@24ex.ae

6. Data Retention

We retain your information only for as long as necessary to:

  • Complete deliveries

  • Fulfill legal or regulatory obligations

  • Maintain customer service and support history

7. Policy Updates

We may update this Privacy Policy periodically. Any changes will be reflected on this page with a revised 25/06/2025. We encourage users to review it regularly.

8. Contact Us

For questions, concerns, or privacy-related requests, please contact:

24Ex Delivery Service SPS LLC

📍 Al Jurf Industrial Area 3, Ajman – UAE

📧 Email: info@24ex.ae

📞 Phone: +971 54 289 3175 | +971 54 289 3176

🌐 Website: www.24ex.ae